Welcome to Zhoka, an All-In-One Master Application owned and operated by Shubhchetanam Enterprises ("Zhoka", "we", "our", or "us"). We are committed to protecting your privacy and handling your personal information responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Zhoka mobile application ("App"), including doorstep services (such as car wash and cleaning) and ClinicLine Smart Queue.
By accessing or using the App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide and improve our services, we may collect the following information: 1.1 Personal Information We may collect personal details including: • Full Name • Mobile Number • Email Address • Residential or Office Address • Profile Information This information is required for bookings, doorstep services, and ClinicLine tokens. 1.2 Location Information Zhoka may collect your precise or approximate device location to: • Connect you with nearby service partners • Show nearby clinics for ClinicLine Smart Queue • Enable service tracking • Improve service availability • Provide location-based services You can disable location permissions anytime through your device settings, although some features may not function properly. 1.3 Camera & Photos With your permission, the App may use the device camera to capture service-related photos (for example service proof or listing photos). Photos are used only for the feature you requested. 1.4 Contacts With your permission, the App may access contacts only when you choose to pick a phone number (for example logistics / porter drop details). We do not upload your full contact book. 1.5 Microphone (optional) Microphone access is used only if you choose voice booking or the AI assistant. ClinicLine queue tokens do not require the microphone. We do not use microphone audio for advertising. 1.6 Service, Booking & Queue Information We collect information related to: • Services booked • Booking history • ClinicLine tokens, clinic selected, token number, and queue status • Optional visit complaint / pre-check symptoms you type for a clinic visit • Preferences and usage patterns • Customer support interactions 1.7 Payment Information All payments are processed securely through trusted third-party payment gateways such as Razorpay, including doorstep bookings and the ClinicLine ₹10 convenience fee. Zhoka does not store: • Credit Card Numbers • Debit Card Details • UPI PINs • Banking Passwords We may store payment identifiers (for example Razorpay payment id), amount, status, and refund status so we can confirm tokens, show Payments history, and process refunds. 1.8 Device, Analytics & Technical Information We may automatically collect technical and analytics information including: • Device Model • Operating System (Android/iOS) • Unique Device Identifier • Advertising ID (only if ads / Watch & Earn is enabled on your build) • IP Address • App Version • Network Information • Crash Logs & Diagnostics • App open / session duration, screen views, and feature usage events • Notification tokens used to send booking and queue alerts Analytics may be processed using Firebase Analytics and our secure backend (Supabase) to improve reliability, safety, and user experience during testing and production.
2. How We Use Your Information
We use collected information for the following purposes: • To provide doorstep services such as car wash, deep cleaning, maintenance, logistics, and other services • To operate ClinicLine Smart Queue (issue tokens, show waiting-room status, notify you when your turn is near) • To connect users with appropriate service partners or clinic staff • To manage bookings, scheduling, tokens, and customer support • To process payments and eligible refunds through Razorpay • To send booking confirmations, invoices, queue alerts, notifications, and updates • To improve app performance and user experience • To measure app usage and fix crashes (analytics & diagnostics) • To prevent fraud, abuse, and unauthorized activities • To maintain platform security • To provide promotional offers, discounts, and updates (which you may opt out of anytime)
3. Data Sharing & Disclosure
Zhoka does not sell your personal information. We may share limited information only in the following cases: 3.1 With Service Partners To complete your booking, we may share: • Name • Phone Number • Service Address • Booking Details with the assigned service partner or employee. 3.2 With Clinic Staff (ClinicLine) If you take a ClinicLine token, authorized staff at that clinic may see: • Your token number and queue status • Name and mobile number you entered for the visit • Optional complaint / pre-check text you submitted This is shared only with that clinic's staff desk inside ZHOKA (staff mode in the customer app). It is not shared with ZHOKA WorkMate car-wash or delivery workers. 3.3 With Trusted Third-Party Providers We may use trusted third-party services for: • Payment Processing • Cloud Storage • Database Hosting • Analytics (including Firebase Analytics) • Notifications Examples may include: • Razorpay • Supabase • Firebase • Cloud Hosting Providers • Map providers These providers are required to maintain appropriate security standards. 3.4 Legal Requirements We may disclose your information if required by: • Applicable law • Government authorities • Court orders • Legal investigations
4. Data Security
Zhoka uses secure technologies and industry-standard security measures to protect your information from: • Unauthorized access • Data theft • Misuse • Alteration • Disclosure While we strive to use commercially acceptable means to protect your data, no online platform can guarantee 100% security.
5. Your Rights & Choices
You have the following rights regarding your personal information: 5.1 Access & Update Information You may review or update your profile information anytime through the App settings. 5.2 Location, Camera, Microphone, Contacts & Notifications You may disable these permissions through your device settings. Some features may stop functioning properly (for example nearby clinics, voice booking, or queue alerts). 5.3 Account Deletion (In-App) You can permanently delete your account from the App: Profile / Settings → Delete Account This deletes your login identity and personal profile data associated with the account, including ClinicLine token identity linked to you. You may also email support@zhoka.in to request deletion. Deletion requests are processed promptly; some records may be retained only where required by law (for example completed invoices or payment records). Web instructions: zhoka.in/delete-account
6. Children's Privacy
Zhoka services are intended only for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 18 years of age. If we become aware that such information has been collected, we will delete it immediately. A parent or guardian who is 18+ may take a ClinicLine token for a family visit, but the App account itself must belong to an adult.
7. Changes to This Privacy Policy
Zhoka may update this Privacy Policy periodically. Whenever significant changes are made: • The updated policy will be posted inside the App and on this website • The "Last Updated" date will be revised Continued use of the App after updates means you accept the revised Privacy Policy.
8. Third-Party Links & Services
The App may contain links or integrations with third-party services. Zhoka is not responsible for the privacy practices or content of third-party websites, applications, or services. Users are encouraged to review their respective privacy policies separately.
9. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes related to this policy shall fall under the jurisdiction of the courts located in: Nagpur, Maharashtra, India
10. Contact Us
If you have any questions, concerns, suggestions, or complaints regarding this Privacy Policy, you may contact us: Zhoka Support Team Company Name: Shubhchetanam Enterprises Brand/App Name: Zhoka Email: support@zhoka.in Privacy: privacy@zhoka.in Location: Nagpur / Gondia, Maharashtra, India Account deletion: use Delete Account in the App, or email support@zhoka.in with subject "Delete my Zhoka account".
11. ClinicLine Smart Queue (not a medical device)
ClinicLine is a digital waiting-room / token convenience feature. It helps you take a queue token at a partner clinic and receive turn alerts. ClinicLine is not: • A medical device • A hospital or clinic information system that replaces the clinic's own records • A diagnostic, treatment, prescription, or telemedicine service • Medical advice from Zhoka Zhoka does not diagnose conditions, interpret lab reports, or provide healthcare. Medical care is provided only by the independent clinic you visit. Health-related text: if you optionally type a complaint or pre-check symptoms (for example fever or cough), that text is stored so clinic staff can prepare for your visit. We do not sell this information and we do not use it for advertising. You can choose not to enter symptoms. We do not currently collect medical reports, prescriptions, or lab files inside the App. Payments: a ₹10 convenience fee may apply for a paid patient token for that visit. Staff walk-in tokens issued at the clinic desk are free. Payment and eligible refunds are processed by Razorpay. Eligible refunds apply if you or clinic staff cancel within the allowed window. No refund for no-show. End-of-day queue reset does not refund the fee. Voice alerts play on your device using the device text-to-speech engine. We do not upload your voice for these queue announcements.
12. Notifications, Voice & Advertising
We may send operational notifications for bookings, payments, ClinicLine queue turns, and account security. You can control notification permission in device settings. Queue voice announcements use on-device text-to-speech (for example a female Hindi/English voice if available on the phone). Missing language packs on the device may fall back to another installed voice. Watch & Earn / ads: rewarded ads are currently disabled. If enabled in a future version, we may use Google advertising identifiers as described by Google Play Data safety. We do not use ClinicLine symptom text for ads.