Welcome to Zhoka. These Terms of Service ("Terms") govern your access to and use of the Zhoka mobile application ("App"), including doorstep services and ClinicLine Smart Queue. The App is owned and operated by Shubhchetanam Enterprises ("Zhoka", "we", "us", or "our").
By accessing or using the App, you agree to comply with and be legally bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the App immediately.
1. About Zhoka Services
Zhoka is a multi-service platform that connects customers with independent service professionals ("Service Partners") and, for ClinicLine, with independent partner clinics. Services include but are not limited to: • Car Washing • Deep Cleaning • Vehicle Maintenance • Home & Utility Services • ClinicLine Smart Queue (digital waiting-room tokens) • Other on-demand services Zhoka acts solely as a technology and service facilitation platform for bookings, scheduling, queue tokens, communication, and payment processing. Zhoka does not itself provide medical care.
2. Eligibility
To use the App, you must: • Be at least 18 years old • Provide accurate and complete registration information • Maintain the confidentiality of your account credentials • Be responsible for all activities under your account Zhoka reserves the right to suspend or terminate accounts containing false, misleading, or fraudulent information.
3. User Responsibilities
By using Zhoka, you agree that: • You will provide accurate service location details • The service location will be safe and accessible • You will cooperate with Service Partners during service delivery • You will not misuse, abuse, threaten, or harass any Service Partner or Zhoka employee Any inappropriate behavior may result in permanent account suspension and legal action.
4. Service Bookings
• All bookings are subject to Service Partner availability • Zhoka reserves the right to refuse or cancel bookings when necessary • Service duration and pricing may vary depending on service scope, location, and requirements • Estimated timings may change due to weather, traffic, operational delays, or unforeseen circumstances
5. Pricing & Payments
• Service prices are displayed within the App • Prices may change without prior notice • Payments can be made through secure online payment gateways (such as Razorpay) or Cash on Delivery (if available) • ClinicLine patient tokens may require a ₹10 convenience fee for that visit, shown before payment. Staff walk-in tokens issued at the clinic desk are free By making a booking or paying a ClinicLine fee, you authorize Zhoka to process payments through the selected payment method.
6. Cancellation & Refund Policy
Customer Cancellation (doorstep bookings) Cancellation charges may apply if: • A booking is canceled after a Service Partner has been assigned • Cancellation occurs within a restricted time before the scheduled service ClinicLine tokens • You may cancel a waiting token within the clinic's displayed cancel window; an eligible ₹10 fee is refunded to the original payment method • If clinic staff cancel your token within policy, an eligible paid fee is refunded • No-show is not eligible for refund • End-of-day queue reset does not refund the convenience fee • Walk-in tokens issued by staff (no patient fee) have no payment to refund Refunds Refunds, if applicable, will be processed within a reasonable period through the original payment method (Razorpay). Zhoka reserves the right to determine refund eligibility based on service status and investigation.
7. Service Partner Standards
Zhoka requires all Service Partners to maintain: • Professional behavior • Proper hygiene and grooming • Respectful communication • Quality service standards However, Service Partners operate independently, and Zhoka does not guarantee uninterrupted or error-free services.
8. Limitation of Liability
To the maximum extent permitted under applicable law: Zhoka and Shubhchetanam Enterprises shall not be liable for any: • Indirect damages • Incidental losses • Property damage • Loss of profits • Delays • Service interruptions arising from the use of the App, doorstep services provided by independent Service Partners, or ClinicLine queue tokens / clinic visits. Zhoka is not liable for medical outcomes, diagnosis, treatment delays, or wait times at independent clinics. Users acknowledge that services and clinic visits are provided at their own discretion and risk.
9. Intellectual Property
All content available on the App, including: • Logos • Designs • Text • Graphics • Software • Branding is the exclusive property of Zhoka / Shubhchetanam Enterprises and is protected under applicable intellectual property laws. Unauthorized copying or reproduction is strictly prohibited.
10. Account Suspension & Termination
Zhoka reserves the right to suspend or permanently terminate any account without prior notice if: • These Terms are violated • Fraudulent activity is detected • Abuse or misconduct occurs • Platform security is compromised
11. Privacy
Your use of the App is also governed by our Privacy Policy. By using Zhoka, you consent to the collection and use of information as described in the Privacy Policy.
12. Changes to Terms
Zhoka may update or modify these Terms at any time without prior notice. Updated versions will be published inside the App and on this website with a revised "Last Updated" date. Continued use of the App after updates constitutes acceptance of the revised Terms.
13. Governing Law & Jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes arising from these Terms or the use of the App shall be subject to the exclusive jurisdiction of the courts located in: Nagpur, Maharashtra, India
14. Contact Information
For any questions, support requests, or legal concerns regarding these Terms, please contact us: Zhoka Support Team Email: support@zhoka.in Company: Shubhchetanam Enterprises Location: Nagpur, Maharashtra, India
15. ClinicLine Smart Queue
ClinicLine is a digital token / waiting-room convenience feature. • It is not a medical device and does not provide medical advice, diagnosis, prescription, or telemedicine • Partner clinics are independent; Zhoka only provides the app, token, and payment facilitation • One paid patient token per user per day may apply, as shown in the App • You must provide accurate name and contact details for the visit • Optional complaint / pre-check text is shared with that clinic's staff only • Queue times are estimates and may change if the clinic is busy or delayed • Voice and push alerts depend on device permissions and clinic desk status • Misuse (fake tokens, harassment of clinic staff, payment abuse) may result in account suspension By taking a token you agree to these ClinicLine rules and the refund rules in Section 6.